The Best Call Center Headsets for Every Workplace

Chris Cafero
  May 11, 2023 5:31 AM

Call Center Headsets are specialized headsets designed for use in a call center environment. They are engineered to deliver superior sound quality and comfort, making them an ideal choice for customer service representatives and other call center employees. These headsets feature noise-canceling microphones, adjustable boom arms, and adjustable headbands to ensure a comfortable fit. The most advanced models offer advanced features such as echo cancellation, active noise cancellation, and voice recognition technology. With these features, call center headsets allow for improved customer satisfaction, increased productivity, and better call quality.

The Best Call Center Headsets for Every Workplace
The Best Call Center Headsets For Your Business. Image source: Amazon.com
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Top Ideas

NoImageProductScoreCheck
1Jabra Engage 75 Wireless Headset, Convertible – Telephone Headset with Industry-Leading Wireless Performance, Advanced Noise-Cancelling Microphone, Call Center Headset with All Day Battery LifeJabra Engage 75 Wireless Headset9.7Check Price
2Jabra Engage 65 Wireless Headset, Mono – Telephone Headset with Industry-Leading Wireless Performance, Advanced Noise-Cancelling Microphone, Call Center Headset with All Day Battery LifeJabra Engage 65 Wireless Headset9.4Check Price
3NUBWO HW02 USB Headset with Microphone Noise Cancelling &in-line Control, Super Light, Ultra Comfort Computer Headset for Laptop pc, On-Ear Wired Office Call Center Headset for Boom Skype WebinarsNUBWO HW02 USB Headset9.3Check Price
4Jabra Engage 75 Wireless Headset, Mono – Telephone Headset with Industry-Leading Wireless Performance, Advanced Noise-Cancelling Microphone, Call Center Headset with All Day Battery LifeJabra Engage 75 Wireless Headset9.2Check Price
5Jabra Engage 65 Wireless Headset, Convertible – Telephone Headset with Industry-Leading Wireless Performance, Advanced Noise-Cancelling Microphone, Call Center Headset with All Day Battery LifeJabra Engage 65 Wireless Headset9.1Check Price

#1:Jabra Engage 75 Wireless Headset

Verdict

The Jabra Engage 75 Wireless Headset is an excellent choice for those who are looking for a reliable and powerful headset for their work. It offers a wide range of features, including superior wireless performance, advanced noise cancellation, all-day battery life, enhanced hearing protection, and premium usability.

Specs

  • Range of up to 100 meters/330 feet
  • Integrated busylight
  • Advanced noise cancelling microphone
  • Enhanced speakers
  • Up to 9 hours of talk time
  • Fast charge feature
  • High levels of hearing protection
  • Intuitive controls
  • Connects to up to 5 devices at once
  • Skype for business certified

What this like

  • Excellent range and connection
  • Integrated busylight
  • Advanced noise cancellation
  • All-day battery life
  • Enhanced hearing protection
  • Premium usability
  • Connects to up to 5 devices
  • Skype for business certified

What we don't like

  • None

#2:Jabra Engage 65 Wireless Headset

Verdict:

The Jabra Engage 65 Wireless Headset is a robust and reliable headset designed for intensive use, with industry-leading performance, integrated busylight, advanced noise-cancelling microphone, all-day battery life, and enhanced hearing protection.

Specs:

The Jabra Engage 65 Wireless Headset is a mono telephone headset with the following specs:

  • Range of up to 150 meters/490 feet
  • Integrated busylight
  • Advanced noise cancelling microphone
  • Up to 13 hours of talk time
  • High levels of hearing protection
  • Intuitive controls for easy answering/ending of calls, and muting and volume adjustments
  • Connects up to 2 devices at once
  • Meets Skype for Business Open Office requirements
What We Like:

We like the Jabra Engage 65 Wireless Headset for its:

  • Robust and reliable design
  • Industry-leading performance
  • Integrated busylight
  • Advanced noise cancelling microphone
  • All-day battery life
  • Enhanced hearing protection
  • Intuitive controls
  • Connects up to 2 devices at once
  • Meets Skype for Business Open Office requirements
What We Don't Like:

We don't like that the Jabra Engage 65 Wireless Headset is a mono telephone headset.

#3:NUBWO HW02 USB Headset

Verdict

The NUBWO HW02 USB Headset is a great choice for those who need a versatile headset for casual gaming, e-learning, and music. It has a noise cancelling mic, enhanced audio, intuitive inline control, and is compatible with both USB and 3.5mm connections.

Specs

  • Noise Cancelling Mic
  • Enhanced Audio
  • Simple Lightweight Design
  • Intuitive Inline Controls
  • Wide Compatibility

What We Like

  • Lightweight and comfortable design
  • Noise cancelling mic for clear calls
  • Enhanced audio for immersive experience
  • Intuitive inline controls
  • Compatible with both USB and 3.5mm connections

What We Don't Like

  • No active noise cancellation

#4:Jabra Engage 75 Wireless Headset

Verdict:

Jabra Engage 75 Wireless Headset is an industry-leading wireless headset with superior sound quality, advanced noise-cancelling microphone, and long-lasting battery life.

Specs:

The Jabra Engage 75 Wireless Headset offers:

  • Up to 150 meters/490 feet wireless range
  • Integrated busylight
  • Advanced noise cancelling microphone
  • Up to 13 hours of talk time
  • Fast charge feature
  • High levels of hearing protection
  • Intuitive controls
  • Connect up to 5 devices at once
  • Meets Skype for Business Open Office requirements
What We Like:

We like the Jabra Engage 75 Wireless Headset because:

  • It offers superior wireless performance
  • It has an integrated busylight that acts as a do-not-disturb sign
  • It has an all-day battery with fast charge feature
  • It has enhanced hearing protection
  • It has intuitive controls for easy operation
  • It can connect up to 5 devices at once
  • It meets Skype for Business Open Office requirements
What We Don't Like:

We don't like that the Jabra Engage 75 Wireless Headset is only available in mono.

#5:Jabra Engage 65 Wireless Headset

Verdict

Jabra Engage 65 Wireless Headset - The Perfect Solution to Your Telephone Needs

Specs

Product Features

  • Industry-leading performance
  • Increase agent focus
  • All-day battery
  • Enhanced hearing protection
  • Premium usability
What We Like

Highlights

  • DECT wireless connectivity range up to 100m/330ft
  • Integrated busylight to signal ‘do not disturb’
  • Advanced noise cancelling microphone
  • Fast charge feature to 40% battery in 30 minutes
  • Connect up to 2 devices at once
  • Meets Skype for Business Open Office requirements
What We Don't Like

Drawbacks

  • No physical mute button
  • Not suitable for high-noise environments
1
Jabra Engage 75 Wireless Headset, Convertible – Telephone Headset with Industry-Leading Wireless Performance, Advanced Noise-Cancelling Microphone, Call Center Headset with All Day Battery Life
Jabra Engage 75 Wireless Headset, Convertible – Telephone Headset with
Check Price On Amazon

  • The product rating scale from 0-10 is automatically analyzed by us based on Bigdata. This score is assessed objectively from our customer data, it does not have any relationship with suppliers, agents or other selling websites.

    9.7
  • Brand
    Jabra
  • ALL-DAY BATTERY – Get up to 9 hours of talk time with this Jabra headset. When you do need to charge, the fast charge feature powers it to 40% in just 30 minutes and 100% in 75 minutes.
  • INCREASE AGENT FOCUS – Overcome interruptions with an integrated busylight that acts as a do-not-disturb sign. Plus, this work headset offers an advanced noise cancelling microphone and enhanced speakers for crystal clear calls and improved focus.  more
2
Jabra Engage 65 Wireless Headset, Mono – Telephone Headset with Industry-Leading Wireless Performance, Advanced Noise-Cancelling Microphone, Call Center Headset with All Day Battery Life
Jabra Engage 65 Wireless Headset, Mono – Telephone Headset with
Check Price On Amazon

  • The product rating scale from 0-10 is automatically analyzed by us based on Bigdata. This score is assessed objectively from our customer data, it does not have any relationship with suppliers, agents or other selling websites.

    9.4
  • Brand
    Jabra
  • ALL-DAY BATTERY – Get up to 13 hours of talk time with this Jabra headset. When you do need to charge, the fast charge feature powers your call center headset to 40% in just 30 minutes and 100% in 90 minutes.
  • PREMIUM USABILITY – Easily answer/end calls, mute and adjust volume using the intuitive controls on the mono headset. Connect up to 2 devices at once to increase availability for customer calls. Meets Skype for Business Open Office requirements.  more
3
NUBWO HW02 USB Headset with Microphone Noise Cancelling &in-line Control, Super Light, Ultra Comfort Computer Headset for Laptop pc, On-Ear Wired Office Call Center Headset for Boom Skype Webinars
NUBWO HW02 USB Headset with Microphone Noise Cancelling &in-line Control,
Check Price On Amazon

  • The product rating scale from 0-10 is automatically analyzed by us based on Bigdata. This score is assessed objectively from our customer data, it does not have any relationship with suppliers, agents or other selling websites.

    9.3
  • Brand
    NUBWO
  • Enhanced Audio, With the enhanced Digital Signal sound card in the control box, NUBWO computer headset provides clear, natural, and rich audio; Whether you’re on a video call or listening to music in the busiest open workspaces, you can hear clearly
  • Noise Canceling Mic, The adjustable boom mic could minimize unwanted background noise like keyboard clicks, nearby talkers for clear and natural calls on most leading platforms, including MS Teams, Skype, zoom, etc, Simple LightWeight Design, At just 60 grams, making it good for all-day use, long conference calls and listening to multimedia  more
4
Jabra Engage 75 Wireless Headset, Mono – Telephone Headset with Industry-Leading Wireless Performance, Advanced Noise-Cancelling Microphone, Call Center Headset with All Day Battery Life
Jabra Engage 75 Wireless Headset, Mono – Telephone Headset with
Check Price On Amazon

  • The product rating scale from 0-10 is automatically analyzed by us based on Bigdata. This score is assessed objectively from our customer data, it does not have any relationship with suppliers, agents or other selling websites.

    9.2
  • Brand
    Jabra
  • PREMIUM USABILITY – Easily answer/end calls, mute and adjust volume using the intuitive controls on the office headset. Connect up to 5 devices at once to increase availability for customer calls. Meets Skype for Business Open Office requirements.
  • INDUSTRY LEADING PERFORMANCE – Enjoy superior wireless connectivity with the Jabra Engage 75 Wireless Headset. With a range of up to 150 meters/490 feet, you can work away from your desk and still maintain quality sound and service.  more
5
Jabra Engage 65 Wireless Headset, Convertible – Telephone Headset with Industry-Leading Wireless Performance, Advanced Noise-Cancelling Microphone, Call Center Headset with All Day Battery Life
Jabra Engage 65 Wireless Headset, Convertible – Telephone Headset with
Check Price On Amazon

  • The product rating scale from 0-10 is automatically analyzed by us based on Bigdata. This score is assessed objectively from our customer data, it does not have any relationship with suppliers, agents or other selling websites.

    9.1
  • Brand
    Jabra
  • ALL-DAY BATTERY – Get up to 9 hours of talk time with this Jabra headset. When you do need to charge, the fast charge feature powers your call center headset to 40% in just 30 minutes and 100% in 75 minutes.
  • INCREASE AGENT FOCUS – Overcome interruptions with an integrated busylight that acts as a do-not-disturb sign for colleagues. Plus, this work headset offers an advanced noise cancelling microphone for crystal clear calls and improved focus.  more
6
Jabra Engage 65 Wireless Headset, Stereo – Telephone Headset with Industry-Leading Wireless Performance, Advanced Noise-Cancelling Microphone, Call Center Headset with All Day Battery Life
Jabra Engage 65 Wireless Headset, Stereo – Telephone Headset with
Check Price On Amazon

  • The product rating scale from 0-10 is automatically analyzed by us based on Bigdata. This score is assessed objectively from our customer data, it does not have any relationship with suppliers, agents or other selling websites.

    9.0
  • Brand
    Jabra
  • PREMIUM USABILITY – Easily answer/end calls, mute and adjust volume using the intuitive controls on the stereo headset. Connect up to 2 devices at once to increase availability for customer calls. Meets Skype for Business Open Office requirements.
  • ALL-DAY BATTERY – Get up to 13 hours of talk time with the Jabra headset. When you do need to charge, the fast charge feature powers your call center headset to 40% in just 30 minutes and 100% in 90 minutes.  more
7
Pointcinco Bluetooth Headset with AI Noise Canceling Microphone, Convertible Stereo to Mono Headset, Wireless Headset with USB dongle for Computer Game Office Call Center Skype Zoom Meeting Trucker
Pointcinco Bluetooth Headset with AI Noise Canceling Microphone, Convertible Stereo
Check Price On Amazon

  • The product rating scale from 0-10 is automatically analyzed by us based on Bigdata. This score is assessed objectively from our customer data, it does not have any relationship with suppliers, agents or other selling websites.

    8.7
  • Brand
    Pointcinco
  • 『Bluetooth V5.2 and 2.4G USB Dongle』 Pointcinco wireless headset works on Bluetooth V5.2 and comes with a USB dongle for computers without Bluetooth function. Just plug it into your PC, turn on the headset, they will pair automatically. And the upgraded V5.2 Bluetooth headset can offer stable and quick connection with Bluetooth devices.
  • 『Mute Button & AI Noise Cancellation』 High Quality Noise Canceling microphone blocks out most background noise. Your voice is crisp and clear wherever you are. The 270° rotational Microphone Boom with an independent MUTE button can mute your voice at any time on a call, providing immediate privacy anytime and on a moment’s notice.  more
8
NUBWO HW02 USB Computer Headset with Clear Chat Microphone, Lightweight On-Ear Wired Headset for MS Teams, Skype, Webinars, Call Center and More (Black)
NUBWO HW02 USB Computer Headset with Clear Chat Microphone, Lightweight
Check Price On Amazon

  • The product rating scale from 0-10 is automatically analyzed by us based on Bigdata. This score is assessed objectively from our customer data, it does not have any relationship with suppliers, agents or other selling websites.

    8.5
  • Brand
    NUBWO
  • The NUBWO computer headset features an enhanced Digital Signal sound card in the control box for clear, natural, and rich audio. Enjoy clear sound whether you're on a video call or listening to music in a busy workspace.
  • The adjustable boom mic minimizes background noise for clear communication on popular platforms like MS Teams, Skype, Zoom, and more.  more

Last update on 2023-05-28 / Affiliate links / Images, Product Titles, and Product Highlights from Amazon Product Advertising API

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Frequently Asked Questions

Jabra Engage 65 Wireless Headset, Mono – Telephone Headset with Industry-Leading Wireless Performance, Advanced Noise-Cancelling Microphone, Call Center Headset with All Day Battery Life

The Best Call Center Headsets for Optimal Communication. Image source: Amazon.com

What is a call center headset?

A call center headset is a specialized type of headset that is used by customer service professionals to handle phone calls and other communication tasks. The headsets typically feature noise-cancelling technology, an adjustable microphone, and a comfortable fit that allows for extended wear.

What are the benefits of using a call center headset?

Call center headsets provide several advantages, including improved sound quality and noise reduction, enhanced comfort, and improved productivity. The noise-cancelling technology helps to reduce background noise and ensure that the customer service representative can communicate clearly with the customer. The adjustable microphone allows the user to adjust the headset for optimal sound quality. The comfortable fit of the headset allows for extended wear without neck and shoulder discomfort.

What features should be considered when choosing a call center headset?

When choosing a call center headset, it is important to consider features such as noise-cancelling technology, adjustable microphone, and a comfortable fit. Other features such as wireless capabilities, sound quality, and compatibility with other devices should also be taken into consideration.

How do call center headsets help improve productivity?

Call center headsets help to reduce background noise, allowing the customer service representative to better hear the customer and respond more quickly and accurately. The adjustable microphone ensures that sound quality is clear and consistent. The comfortable fit of the headset allows for extended use without causing neck or shoulder strain. All of these features combined help to improve productivity and overall customer experience.

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Final Thoughts

NUBWO HW02 USB Headset with Microphone Noise Cancelling &in-line Control, Super Light, Ultra Comfort Computer Headset for Laptop pc, On-Ear Wired Office Call Center Headset for Boom Skype Webinars

Buy the Best Call Center Headsets for Quality Conversations. Image source: Amazon.com

In conclusion, I think Jabra Engage 75 Wireless Headset is a great choice for call center headsets. It has excellent sound quality and is very comfortable to wear. The noise-canceling feature is also great for busy work environments. I would highly recommend the Plantronics CS540 for any call center headset needs.