About Phonezoo
Creating/Managing Ringtones
Downloading, Playing Games
Phones/Carrier Support
Account Management
Friends

The following are the top questions we are asked. If these apply to you, please read the answers first.

1. I forgot my username or password - how do I get it?
2. I am trying to register. Keep getting phone number in use - whats up?
3. Is this really FREE?
4. How do I delete/cancel my account?
5. I got a new phone or changed my number. Do I have to delete and start over?
6. Haven't received your verification code? Who is your carrier?
   • AT&T/Cingular
   • T-Mobile
   • Verizon
   • Sprint
7. Haven't received your ringtones? Who is your carrier?
   • AT&T/Cingular
   • T-Mobile
   • Verizon
   • Sprint
8. I don't see my carrier. How can I download ringtones?
9. How do I create a ringtone?
10. What is the most common file that downloads to a mobile phone?
11. I have a micro SD card. How can I download the ringtones to my micro SD card, and put it on my mobile phone?

I do not have internet access available on my mobile phone, how can I get content from Phonezoo?

There is a way to download the content on your computer and transfer it to your mobile phone!   Just use the Save to PC button instead of Send to Phone. 
From there, you can transfer the file directly to your computer via Bluetooth, SD card, cable, or any other compatible method.

Haven't received your verification code?
AT&T/Cingular

Haven't received your verification code?
T-Mobile

Haven't received your verification code?
Verizon

Haven't received your verification code?
Sprint

I don't see my carrier. How can I download ringtones?

Haven't received your ringtone?
AT&T/Cingular/T-Mobile

Haven't received your ringtone?
Verizon

We send the ringtones to your mobile phone as an attachment, and you can access them if your pix/flix is enabled. You should talk to Verizon, if you do not have this enabled. Then resend the ringtones again.

If you are still having problems, go back to MyZoo and click on the name of the ringtone. Then click on the "Save to PC " button. Save the clip and email it to <your-phone-number>@vzwpix.com. You will receive your ringtone via Multi-media messaging on the phone.

This method will work most of the times. Sometimes if the Verizon network is busy, your email may get rejected. You should try back after about 30mins. You still have the option of sending it via PIX messaging directly from Phonezoo.

Still haven't received your ringtones?

Haven't received your ringtone?
Sprint

Still haven't received your ringtones? Have you checked to see if you have enabled sms spam blocking functionality either on the phone or at the carrier network?

Here are the instructions to upload a song to the site:

What is the most common file that downloads to a mobile phone?

How can I download the ringtones to my micro SD card, and put it on my mobile phone?

There is a way to download the content on your computer and transfer it to your mobile phone!   Just use the Save to PC button instead of Send to Phone. 
From there, you can transfer the file directly to your computer via Bluetooth, SD card, cable, or any other compatible method.

About Phonezoo

What is Phonezoo?
Phonezoo is a service that helps people create custom mobile content and send it to their phone for free. We offer a destination where people can discover and create personalized content for mobile devices.

What does Phonezoo really cost?
We do not charge users for our service. Creating, storing or sharing ringtones or photos on Phonezoo does not cost anything . Keep in mind that only non-copyrighted material can be shared. For the content marked copyright, we ask you to upload your copy of the song. We make money when people click on advertisements on our site and buy products from our preferred vendors.

Charges from your carrier will occur just like when you download anything on the phone from the web. Many people have internet access on the phone as a part of the monthly plan. If you don't, your carrier may charge you for internet access to download the ringtone. You may also get charged for the text messages. The text message charges are usually 10c and internet access is around 1c/kb i.e. a typical ringtone download will cost about 60c-70c. Many calling plans these days have both messaging and internet access included - you should check your specific plan to see what is included.

Phonezoo does not charge for this service, but standard or other charges may apply from your carrier.  Please check your plan to make sure.  To stop receiving text messages at anytime, text STOP to 44636. T-Mobile users: For help, text HELP to 44636 or email support@4info.net.

Do I pay any wireless carrier charges?
We send the content to your phone over your wireless carrier's network which is very convenient. No cables, no bluetooth setup, etc.

So, to use Phonezoo you need to have text messaging (PIX messaging for Verizon and Alltel) and internet (in the case of Verizon, PIX messaging) access on your phone. You pay normal carrier charges for the use of those services. Please see Phones/Carrier Support for more information.

What countries do you support?
We are constantly working to add additional countries and carriers. Please check the drop-down menu for specific carriers and countries.

How do I contact support?
Please use the Support/Feedback link at the top of each page

Creating/Managing Ringtones

How do I create ringtones?
It is very easy to create a custom ringtone using the Phonezoo service. You should first start by creating an account on the Phonezoo website. Then select the Ringtone tab the "Create Ringtone" button. Now you have twothree choices: You can either upload an audio file, or record your own voice, or build your own.

How do I remove a ringtone?
Go to My Zoo and choose the ringtone you want to delete. Click on the ringtone name to go to the details page. Then click the "Delete Ringtone" to delete this ringtone. That's it! Keep in mind that deleting the ringtone from MyZoo does not delete it from the phone. Refer to the phone manual for details on how to delete from the phone

How do I share a ringtone?
Ringtones cannot be directly shared with other users. You can notify your friends of your new ringtones by sending them an invitation to listen to the ringtone. This can be done by choosing the ringtone under the My Zoo section and then clicking on "Send to a friend".

What is the length of the ringtone I can create?
Typically ringtones are 20 seconds in length. You can create shorter ringtones - most phones will cycle through the same tone until the phone is answered or the caller gets directed to leave a message.

What file formats can I upload?
The most commonly used file format is MP3. In addition to MP3, you can upload a WAV, AAC, M4A and WMA format files. Support for other formats such as .aiff and .au will be added soon. Keep in mind that the file being uploaded cannot be a DRM encrypted file.

What's the best format to upload for high quality?
A MP3 format file is the best format for high quality. Most phones speakers however have a much lower fidelity than your boombox speakers. Phonezoo will adjust the quality of the ringtone to match the capability and quality of the sound processor and speaker on your phone.

How long will my song file take to upload?
Most songs can be uploaded in about a minute. The exact time depends on the upload speed available from your internet connection.

Is there a limit to how much I can upload?
No - there is currently no limit to how many ringtones you can create on the Phonezoo website. The maximum size of any file being uploaded is 15 Megabytes.

How do I upload songs downloaded from iTunes?
iTunes songs are DRM-protected and saved in the Apple proprietary AAC format. Here is a great New York Times article on the various file formats. iTunes files need to burned on a CD in order to be uploaded to the Phonezoo system. Instructions for burning mp3 CD's from iTunes can be found here. If you have iTunes purchased songs, there are some extra steps you might have to take. These are explained in an article here. You might want to Google this topic for several interesting information sources.

What does copyrighted content mean?
Phonezoo allows users to create ringtones from Copyrighted content for use on their phones only. We restrict other people in the Phonezoo community from sending ringtones made from Copyrighted material directly to their phones. Copyrighted content is content that a 3rd party has the exclusive legal right to publish, sell, distribute or produce. For example, most songs by well-known artists are copyrighted and should be marked as such. It is illegal to mark copyrighted content as non-copyrighted content. If you are unsure, we strongly suggest you mark the content as Copyrighted. For more information, see our Terms of Use.

Downloading, Playing Games

How do I download a Game?
Games can be downloaded from the Phonezoo mobile site by going to m.phonezoo.com using the internet on your phone. NOTE: Games are not available for download via the Phonezoo.com website - they have to be accessed and downloaded by going to m.phonezoo.com on your phone directly

How do I delete a game?
Refer to the phone manual for deleting games. The instructions are usually similar to those for deleting application. Keep in mind that adding a game to your phone using m.phonezoo.com will not add it to your MyZoo on the website.

How do I know if a game will work on my Phone?
Phonezoo does not produce any of the games on the m.phonezoo.com mobile site. However, we are taking every effort to display only the games that should work with your phone. Accessing the games via m.phonezoo.com on your browser ensures that you see only the games that are compatible with your phone model. We are a user-driven community and will continue to update the catalog based on feedback from our users on what games work for their phones.

How can I report issues with a game?
We encourage Phonezoo users to provide us feedback about how well the games work on on their phones. You can email support@phonezoo.com with detailed information on the issues you have with a specific game. Be sure to include Phonezoo account, your phone model and carrier information in this message.

What happens if a game I download does not work on my phone?
Phonezoo does not produce any of the games on the site. We work with several partners to bring you the best mobile games. Games depend on specific versions of the JAVA platform on your phone. If this platform is not available, the game may not work. We encourage Phonezoo users to provide us feedback about how well the games work on their phones. You can email support@phonezoo.com with detailed information on the issues you have with a specific game. Be sure to include Phonezoo account, your phone model and carrier information in this message. If a game causes problems on your phone, please delete the game from your phone.

Is there a limit to how many games I can download?
No - there is no limit to how many game (or ringtones or pictures) you can download. There might be a limit due to the amount of memory available on the phone. Check the phone manual for further details.

Is there a charge for playing the games I download from Phonezoo?
No - like everything else on Phonezoo, downloading and playing games does not cost you anything. All games are supported by the advertising that shows up before the game starts - you are not required to watch this advertisement. However, we encourage all users to support Phonezoo and our partners by going through Advertisements before the games. We believe the advertisements are revelant to your interests and may provide you with useful/fun mobile applications

Phones/Carrier Support

I have a LG VX5200 or LG VX8100 on Verizon & it does not work - can you make it work for me?
Unfortunately, Verizon does not allow us to support your phone at this time. The LG VX8100 or LG VX5200 on Verizon does not allow downloaded tones to be set as ringtones. Verizon has disabled this feature and we cannot change this setting. If you are due for a new phone, you might consider getting a LG Chocolate or LG VX8300 or Samsung SPH-A670, all of which work fine with Phonezoo.

I got a new phone or changed my number. Do I have to delete and start over?
Not at all. Its very easy to change any information associated with your phone. Go to MyZoo and click on the 'Edit My Phone' link below the MyZoo tab. This will take you to a webpage where you can update any information related to the phone on your Phonezoo account, including model and phone number. You may need to verify your phone again. The system will walk you through steps to update your account. No need to delete and start again.

How are ringtones downloaded to my phone?
We send a text message with a link to a WAP page (similar to a web page) that has the content for you to download. In the case of Verizon and Alltel, we instead send a multimedia message.
If you don't understand any of this, no worries! We provide step-by-step instructions to help you through the process.

What do I need to use Phonezoo?
You need the following to be able to use Phonezoo:

1. A mobile phone that can support truetone (also called mastertone or musictone) formats for ringtones. If your phone can support MP3, WAVE, QCP or AMR for ringtones, you are covered. If you don't know for sure, go ahead and register. We will tell you (in most cases) if your phone will work or not.
2. A mobile phone where the carrier has not disabled functionality to download or set 3rd party provider ringtones. For example, some Verizon phones and all NEXTEL phones do not work because of this. If you don't know for sure, go ahead and register. We will tell you (in most cases) if your phone will work or not.
3. A mobile phone that has text messaging and internet access enabled. In the case of Verizon, you need text messaging and PIX messaging capabilities. While Phonezoo is free, you do pay normal messaging and internet charges to your wireless carrier.

Why is my phone not supported?
We are sorry! If you are in this situation, you probably have

• a phone that does not support truetones OR
• a carrier who does not allow third party content providers to work with your phone, e.g. Nextel OR
• a carrier who has crippled your phone, e.g. some models of V3 RAZR on Verizon

Do you support Centennial/US Cellular or other carriers? I am on one of these - will Phonezoo work for my phone?
We rely on messaging system from the carrier or WAP access to deliver the tones. Currently we have an implementation with several US and international carriers and are hard at work to add new carrier support. Please stay tuned.

For carriers not listed, please try the following steps to see if WAP access works for you - Here are WAP instructions

Step 1. Go to MyZoo, Click on 'Edit My Phone' (you can do this while setting up the account as well)
Step 2. Select "Not Listed" as carrier
Step 3. Select "WAP" as delivery method

Send some tones to your phone. Now do the following on the phone -

Step 1. Open internet access on the phone - refer to your phone manual for how to access the web
Step 2. Go to the Phonezoo WAP page at wap.phonezoo.com
Step 3. Sign in to your Phonezoo account (same username & password that you use on the website)
Step 4. Bookmark the page to avoid having to log in every time
Step 5. Select the ringtone you want to download from MyZoo.

There is also a way to download the content on your computer and transfer it to your mobile phone!   Just use the Save to PC button instead of Send to Phone.  From there, you can transfer the file directly to your computer via Bluetooth, SD card, cable, or any other compatible method.

Account Management

How can I change my user name and/or password?
Go to My Zoo and 'Edit My Profile'. This will take you to the edit screen for adjusting all the parameters, including your user name and password.

I forgot my username or password - how do I get it ?
You can request your user name or password by clicking on the appropriate links: Forgot Password and Forgot Username These links are also available in the Home page, below the Sign In button.

What is your policy on copyright infringement?
Phonezoo respects the rights of copyright holders and publishers and requires all members to affirm that they hold the copyright or have permission for the content that they upload. If we receive a notice that content infringes another party's copyright, the member's account may be terminated and the content will be removed from Phonezoo. For more information about Phonezoo's copyright policy, read the Terms of Service.

I am trying to register. Keep getting phone number is already in use - what's up?
It is possible that you may have registered more than once with the same phone number. Phonezoo allows only one phone number per account. You can get a list of account names registered for an email address by going to the phonezoo.com main page (after logout), clicking on the "Forgot username" link and filling out the appropriate email address. You will receive a list of all the account names for that email address. Look under those to see if your phone number is already registered.

How do I delete or cancel my account?
Phonezoo is not a subscription service and there is no charge to maintain an account. However, if you want to delete your information from the system, please click here. It will be helpful to us if you also tell us the reason for wanting to cancel.

Friends and Best Friends

How do I comment on someone else's ringtones?
First you need to register at Phonezoo.com. Once an account has been created you can comment, rate or add tags to any other ringtone.

What about My Friends & Best Friends?

There are two types of friends:  regular Friends and Best Friends.  To add a regular friend:

1. Go to the My Friends tab to search by username or email address. 
2. Select Add to My Friends underneath the selected User.
3. Select options to add you new friend to your feeds.
4. Click Add to Friends.
5. Done!

To add a Best Friend:

1.  Go to the My Friends tab to view your friends.
2. Click "Make Best Friend" underneath the friend's photo.
3. This friend will be sent a request to become a best friend.
4. If your friend approves the request, they will be listed as your Best Friend.

What is the difference between a regular friend and a Best Friend?

Best Friends can view and play all of each other's creations.  You can share non-copyrighted creations with a best friend by just a click of a button. The content will be placed directly in their MyZoo.

What are you doing to prevent copyrighted content from appearing in Phonezoo?
Since all content on Phonezoo is posted by our members, we make it clear in our terms of use and at the time of upload that they must own the copyright to the ringtones they post or have paid access to copyrighted content for use in another media. In addition to the user selection, we are the only ringtone site to have deployed industry-leading signature technology to determine the copyright. We take copyright issues very seriously and encourage copyright holders to contact us if they have any objections about specific ringtones - we will cooperate with them to take down any infringing content immediately. Repeat and flagrant offenders of the terms of use are addressed with proprietary technology.

How do I report copyright issues?
Use the "REPORT" button on the ringtone details page. When you hit this button, it takes you to a page where you can specifiy reasons on why you think the copyright marking should be modified. Please be as detailed as possible.

What if I have been falsely accused of copyright infringement?
We'll let you know if we receive a copyright complaint about any of your ringtone content that is hosted on Phonezoo. We'll also give you the opportunity to file a DMCA counter-notification.

How does Phonezoo handle inappropriate content?
Our community understands the terms of use and effectively polices the site for inappropriate content. Their vigilance combined with our strict enforcement & multiple layers of accountability of content helps us to enforce our community standards.

If you still have questions, click here