If you get this message, it means your number is already assigned to an account. To retrieve your previous account information, click here. If you choose to retrieve your information via email, be sure to enter the correct email address. If you’re not sure what email address you used, you can also choose to have your username sent to you via text message.

Still have questions? You can reach us via the Support/Feedback page or email support@phonezoo.com. We try our best to respond to all messages within 24 hours. Meanwhile, feel free to check out the rest of Phonezoo. Thanks!

If you didn’t receive your text message, you can resend it by going to the My Zoo tab and clicking "Verify Now". Carriers other than Verizon and Alltel can skip this step and just use the WAP method to get your free ringtones/photos:

On your computer:

• Go to MyZoo, Select "Edit" next to My Phone.
• Select "WAP" as ringtone delivery method.

On your phone:

• Open an Internet connection on your phone.
• Go to the Phonezoo WAP page at m.phonezoo.com
• Login to your Phonezoo account (same username & password that you use on the website)
• Bookmark the page to avoid having to log in every time.
• Select the ringtone you want to download from MyZoo.

This step can also be skipped for all carriers if using the "Save to PC" button, instead of "Send to Phone". Still have questions? You can reach us via the Support/Feedback page or email support@phonezoo.com. We try our best to respond to all messages within 24 hours. Meanwhile, feel free to check out the rest of Phonezoo. Thanks!

Try using a ringtone that is no longer than 20 seconds. The software on many phones does not allow you to set a file longer than 20 seconds as a ringtone.
If it says you do not have access to the site when accessing the link, that is a message from your carrier. Please try using the "Save to PC" button instead of "Send to Phone".

Sprint has recently updated many of their phone’s firmware over the air. This update has disabled the ability of these phones to download tones and photos from Phonezoo. Unfortunately, we don’t have a way at this time to bypass this.

There is another method that does not require internet on your phone. If your phone supports Bluetooth or Cable or SD card, you can still get content from Phonezoo through one of those methods. Please click here for additional information on how to use Bluetooth to download content.

We do not charge users for our service. Creating, storing or sharing ringtones or photos on Phonezoo does not cost anything . Keep in mind that only non-copyrighted material can be shared. For the content marked copyright, we ask you to upload your copy of the song. We make money when people click on advertisements on our site and buy products from our preferred vendors.

Phonezoo does not charge for this service, but standard or other charges may apply from your carrier.  Please check your plan with your carrier to make sure.  

We send the content to your phone over your wireless carrier’s network which is very convenient. No cables, no bluetooth setup, etc.

So, to use Phonezoo in most cases you need to have text messaging and internet (in the case of Verizon Wireless, PIX messaging) access on your phone. You pay normal carrier charges for the use of those services.

Still have questions? You can reach us via the Support/Feedback page. We try our best to respond to all messages within 24 hours. Meanwhile, feel free to check out the rest of Phonezoo. Thanks!

If you are a Verizon user, we send you the content using multimedia (PIX) messages, so no internet is needed.

If your phone supports Bluetooth or Cable or SD card, you can still get content from Phonezoo through one of those methods. Please click here for additional information on how to use Bluetooth to download content.

For AT&T and T-Mobile users, you also have the option to send it to your phone as a multimedia message. To do this, click the "Save to PC" button after clicking the title of the tone. Then follow the instructions displayed to email it from your computer to your phone using the special email address provided. No internet or email is needed on your phone to receive the message.

Friends are other Phonezoo users who you can invite to join you in enjoying Phonezoo. When you add someone as your Friend, a Friend Request will be sent to them. They will have to accept your request before that person is added to your Friends list.

When you add someone as a Friend, all their status updates and public/shared content creations will be available to you in your My Feeds page for easy review.

Favorites are other Phonezoo users who you can add to your favorites list so you can keep track of their content creations under My Feeds. To add someone to your Favorites, you don't need their permission. If you always like the content created by another user, add them to your Favorites list and you will be notified immediately every time they create new content.

All users who have added you to their Favorites list show up your Fans. Fans get easily notified of your public/shared content creations through My Feeds page.

If you are an artist who creates content and want to promote your work through Phonezoo, you should try to get as many users as possible to add you as their Friend or Favorite, so they can be notified of your content creations.

To update your phone number, carrier, or phone type:

• Login to your Phonezoo account.
• Click on the My Zoo tab.
• Select "Edit" next to My Phone.
• Update your information, then click Done.

To change your email address, username, password, or change a photo to your profile:

• Login to your Phonezoo account.
• Click on the My Zoo tab.
• Select "Edit" next to User Information.
• Update your information, then click Save Profile.

It is very easy to create a custom ringtone using the Phonezoo service. You can create and send as many tones as you like. Once you're logged into your account:

• Click the Ringtone tab the "Create Ringtone" button.
• Click on Browse and locate the file where your music files are stored.
  The most common place is under My Music, but you could technically store them just about anywhere.
• Click on Next.
• From there you will be able to edit the audio file to create your new ringtone.

Keep in mind that Phonezoo currently supports the following formats: .mp3, .wav, .aac, .m4a, .wma. The file size should not exceed 15MB. Also, please make sure the file you are uploading is not open in another program (ie Windows Media Player or Real Player). DRM protected files are not supported due to built in restriction on those files. All song files purchased from Amazon.com are DRM-free. All iTunesPlus (itunes+) music downloaded or purchased from Apple is also DRM-free. Music downloads from many other sites are DRM-encrypted and therefore cannot be uploaded to Phonezoo. Check with the specific site for details.

Phonezoo currently supports the following formats: .gif, .jpg, and .png. The file size should not exceed 15MB.

• Go to the Photos tab
• Click on Create from File
• Click "Browse" to select your photo file from your computer.
• To make adjustments, you can either use the dropdown menus to adjust width and height or you can click an drag the square on your picture.
• From there you can save and/or send the photo.

Phonezoo currently supports the following formats: .gif, .jpg, and .png. The file size should not exceed 15MB.

• Go to the Who's Hot tab
• Click on Get Rated
• Click "Browse" to select your photo file from your computer.
• Enter title and description.
• Click on Save To My Zoo & Publish.
• Your photo will now be available in the Who's Hot section.

Just click the name of the content you want, then click the orange "Send to Phone" button. We will immediately send you a message with the content you selected.

If the "Send to Phone" button is grayed out, please make sure you have entered your phone information on your account. For help with this, please click here.

We are sorry! If you are in this situation, you probably have:

• a phone that does not support truetones OR
• a carrier who does not allow third party content providers to work with your phone, e.g. Nextel OR
• a carrier who has crippled your phone, e.g. some models of V3 RAZR on Verizon Wireless

First, you save the content to your computer by using the Save to PC button. Once the content is saved to your computer, you can transfer it to your phone using Bluetooth or cable or SD card.

Steps to move the content from your computer to phone depend on the compatibility between your phone and computer. If you have Bluetooth capable computer and phone, the following generic steps might help in transferring the content using Bluetooth. If they don't work, please check your computer and/or phone user documentation.

• Turn on the Bluetooth in your phone so it is visible to your computer
• Right click on the file you have saved to your computer. Select "Send To" and then select "Via Bluetooth"
• Your computer should detect the phone. Select it and the file will transfer.

First you need to sign in to Phonezoo.com. Once you have signed in, you can comment, rate and download content, in addition to creating your own content.

• Go to My Zoo and choose the correct content tab.
• Click on the content name to go to the details page.
• Click the orange "Delete" button to delete the content.

That's it! Keep in mind that deleting the content from My Zoo does not delete it from the phone. Refer to your phone manual for details on how to delete from the phone

All non-copyrighted, public content are automatically visible to the entire Phonezoo community. If you want to highlight specific content to your friends, select "Share With Friends" link next the content name in the details page.